Customer Service Representative

Job Title: Customer Service Representative

Location: Remote
Duration: Temp to Hire - 12 months
Pay Range: $/hr $/hr (W2)
Job ID: 367355

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Customer Service Representative to join our dynamic team. The ideal candidate will have strong experience in customer support, case management, and issue resolution and a proven ability to deliver timely, accurate assistance that drives customer satisfaction.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Triage, document, and resolve issues within defined SLAs.
• Escalate complex cases and collaborate with cross-functional teams.
• Maintain accurate records and update knowledge base content.

Required Skills & Qualifications:

• Proficiency with CRM or ticketing tools such as Salesforce, Zendesk, or ServiceNow.
• Strong problem-solving and troubleshooting skills.
• Clear verbal and written communication with customer-focused demeanor.
• 2+ years in customer service or a related role.

Preferred Skills:

• Experience in a contact center or SaaS environment.
• Familiarity with KPIs such as CSAT, AHT, and First Contact Resolution.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume or contact:
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